This month, Wendy M. Novicoff, Ph.D., and Khaled J. Saleh, M.D., M.Sc., M.H.C.M., discuss
same thing over and over again and expecting different results."
- Albert Einstein
For many centuries, skilled work was done by craftsmen who were responsible for inspecting their products and ensuring good quality for their customers. Starting in the late 19th century, people such as Frederick Taylor, an American engineer, saw…